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Support & Maintenance

Solution » Services & Support » Support & Maintenance » Maintenance Contracts

Maintenance Contracts

Barcode Gulf ensures that it maintains the product so that it operates inconformity with all descriptions and specifications agreed during the sale of the solution and as in the applicable Annual Maintenance and Support Agreement.

Each maintenance contract has a severity level defined and response times for each level. Depending on the severity level, it is decided by the support team whether to handle the support through one of the defined techniques.

  • Telephone Support.
  • Email Support.
  • Remote Connectivity.
  • Site Visits.

The selected support technique is in agreement with the client expectation and is consulted to their comfort. The maintenance agreements are customized to suit the client requests, legal compliance, etc.

Barcode Gulf Support Team standard working days across all the offices are from Sunday to Thursday (Standard holidays applicable)

Working hours of the support teams at each branch are as below.

Barcode Gulf UAE - 08:30 am to 06:00 pm (GMT+4 hours)

Barcode Gulf Qatar - 08:30 am to 06:00 pm (GMT+3 hours)

Barcode Gulf Kuwait - 08:30 am to 06:00 pm (GMT+3 hours)

NOTE: Refer to the detailed "Contact Us' page for email / telephone details or any further information.

12 March 2014
BARCODE GULF – ATMS event on March 12th, 2014 at Hotel Majestic, Dubai 

13 November 2013
Barcode Gulf in Dubai SME 100 

12 November 2013
CMEMP Event 

Barcode Gulf, Office # 108,

Dubai Real Estate Center Building,

Next to Capitol Hotel, Satwa,

P.O.Box – 112142,

Dubai, United Arab Emirates.

Tel: +971-4-3462244
Fax: +971-4-3452040
Email: sales@barcodegulf.net

Barcode Gulf, Office # 1,

Vision Development & Project Management Building,

Ground Floor, D - Ring Road,

P.O.Box – 37849,

Doha, State of Qatar.

Tel: +974 44551437
Fax: +974 44552094
Email: bcgqtr@barcodegulf.net
Barcode Gulf WLL,

Flat # 12, 3rd Floor,

Building # 40, Block # 5,

Opp Sharq Fire Station, Behind Fisheries Building

Al Hilali Street

Sharq, Kuwait

Tel: +965 22492490
Fax: +965 22492492
Email: bcgkwt@barcodegulf.net

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