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Solution » Application Solutions » Mobility Applications » Field Force Automation Software

Field Force Automation Software

BCG Field service software forms an integral part of a unified customer strategy, improved over time as part of a careful project. This can also be thought of as service life cycle management or service resource planning. It is as integral as sales, marketing and customer support to product-centric businesses.
 
BCG Field force automation software captures field sales or service information in real time. This involves use of technology, typically handheld PDAs, wireless devices, tablet PCs or mobile phones to capture data. The captured data is transferred immediately to back end systems (ERP, CRM or accounting systems) through wireless connectivity (Wi-Fi, 3G, satellite or GPRS). This instant capture of information reduces time delays, avoids manual double entry data errors and enhances field force productivity. From an operations perspective, availability of field information in near real time allows to plan delivery schedules, reduce inventory and monitor & control the field workers.
 
 
Benefits of Mobility
 
  • Technicians are more prepared to quickly and effectively complete and prevent breakdowns.
  • Real-time analysis of mobile work status.
  • Increase first-time-fix rate.
  • Reduce overhead or administration costs that are associated with paper-based field service management and data entry.
  • Preserve e-audit trail for full regulatory compliance and fine avoidance.
  • Increase productivity.
  • Reduce the costs of SLA compliance and carrying inventory.
  • Retain customers.
  • Minimize lost revenue and shorten billing cycles.

 

12 March 2014
BARCODE GULF – ATMS event on March 12th, 2014 at Hotel Majestic, Dubai 

13 November 2013
Barcode Gulf in Dubai SME 100 

12 November 2013
CMEMP Event 

Barcode Gulf, Office # 108,

Dubai Real Estate Center Building,

Next to Capitol Hotel, Satwa,

P.O.Box – 112142,

Dubai, United Arab Emirates.

Tel: +971-4-3462244
Fax: +971-4-3452040
Email: sales@barcodegulf.net

Barcode Gulf – Qatar

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Building 67, Zone:45, Street 250,

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Doha, State of Qatar.

Tel: +974 44551437
Fax: +974 44552094
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Al Hilali Street

Sharq, Kuwait

Tel: +965 22492490
Fax: +965 22492492
Email: bcgkwt@barcodegulf.net

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