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Solution » Application Solutions » Mobility Applications » Field Force Automation Software

Field Force Automation Software

BCG Field service software forms an integral part of a unified customer strategy, improved over time as part of a careful project. This can also be thought of as service life cycle management or service resource planning. It is as integral as sales, marketing and customer support to product-centric businesses.
BCG Field force automation software captures field sales or service information in real time. This involves use of technology, typically handheld PDAs, wireless devices, tablet PCs or mobile phones to capture data. The captured data is transferred immediately to back end systems (ERP, CRM or accounting systems) through wireless connectivity (Wi-Fi, 3G, satellite or GPRS). This instant capture of information reduces time delays, avoids manual double entry data errors and enhances field force productivity. From an operations perspective, availability of field information in near real time allows to plan delivery schedules, reduce inventory and monitor & control the field workers.
Benefits of Mobility
  • Technicians are more prepared to quickly and effectively complete and prevent breakdowns.
  • Real-time analysis of mobile work status.
  • Increase first-time-fix rate.
  • Reduce overhead or administration costs that are associated with paper-based field service management and data entry.
  • Preserve e-audit trail for full regulatory compliance and fine avoidance.
  • Increase productivity.
  • Reduce the costs of SLA compliance and carrying inventory.
  • Retain customers.
  • Minimize lost revenue and shorten billing cycles.


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